ORDERS

Great news! Shopping online through the Kikx website is a breeze. Just add items to your cart, enter your details and make payment at the checkout. Your items will leave our warehouse within 2 working days.

If you need help placing an order, you are welcome to contact us directly and we will gladly do it for you!

Good question! It’s probably being shipped as we speak. When your order is dispatched, you’ll receive an email with your tracking code. Once you get that email you can track where it goes until it’s at your door. If you’re concerned your order is taking longer than usual, contact us and we’d be happy to provide you with an update.

Depending on the status of your order, we may not be able to cancel it. Please contact us immediately with your order number and we will help you the best we can.

If you've ordered the wrong size or accidentally ordered too many of an item, contact us within 1 hour of your order being placed

You can return the garment for a store credit and then a new order can be placed for another size or item. 

We cannot exchange custom made or personalised garments.

Of course! Head to our Sizing Chart for a table with sizes and find out how to measure. If you’re still unsure, contact us and we’ll find the best size for you.

We’ll most certainly try! First check your tracking number to find the status of your order. If you are unable to track your order, get in touch with us.

PAYMENTS

We accept payment by EFT, credit card and debit card.

Yes, online shopping with Kikx is safe and secure. Transactions are processed through the secure payment facility, Payfast, where you will be directed to effect payment by way of Credit card, debit card and instant EFT.

SHIPPING

The time it takes will depend on two things: where you’re located and which shipping option you chose at checkout. Our orders are usually delivered within 2 – 5 working days depending on your location. You can learn more about our Shipping policy here.

Still have an answered question? We’re happy to help! Contact us here.

Sign up for our Newsletter